CONDITIONS OF USE AND PURCHASE
Information prior to the contractual process
This website https://companiafantastica.com is owned by SHOW YOUR MAGIC GROUP SL with NIF B85772846 and tax address at ORELLANA 10 BAJO DERECHA, 28004 MADRID (MADRID).
The General Terms and Conditions of Contract regulate the distance selling relationship between SHOW YOUR MAGIC GROUP SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Terms and Conditions of Contract, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
SHOW YOUR MAGIC GROUP SL reserves the right to make any modifications it deems appropriate to these General Terms and Conditions without prior notice. Such modifications may be made through its websites, by any legally permissible means, and will be binding for as long as they are published online and until they are validly modified by subsequent changes. However, SHOW YOUR MAGIC GROUP SL reserves the right to apply, in certain cases, Specific Terms and Conditions of Contract in preference to these General Terms and Conditions when it deems it appropriate, announcing them in a timely and proper manner. The changes referred to in this section will not affect contracts entered into prior to the date of their publication.
The purpose of this website is to sell clothing and accessories.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client, you expressly declare that you know, understand, and accept the terms of use and these general terms and conditions of sale. Likewise, you declare that you are of legal age, or an emancipated minor, and have the legal capacity to access the SHOW YOUR MAGIC GROUP SL websites and to enter into contracts through them.
The European Commission provides an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr
To purchase our products, you can go to the corresponding section of our online store.
You can register as a website user to make online purchases in the corresponding section of the website. In accordance with applicable data protection regulations, SHOW YOUR MAGIC GROUP SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the processing system owned by SHOW YOUR MAGIC GROUP SL, for the purpose of processing these actions by the user and managing subsequent actions arising from them.
In accordance with your rights under current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw your consent to such processing, by sending your request to the address mentioned above or to the email address eshop@ciafantastica.com. You may also contact the relevant supervisory authority to file any complaint you deem appropriate (For more information, please refer to the website's privacy policy).
During the purchase process, you will need to identify yourself with the provided username and password. This information will not be made public. You are responsible for maintaining the confidentiality and security of the username and password obtained during registration and may not share them with anyone else. You can modify your registered information at any time in your customer area. In this same section, you will have access to your order history. This section is for viewing purposes only, but you can manage your order history by deleting any records you no longer wish to see.
Once the purchase process is complete, the customer will receive an email confirmation. It is essential that the user provides a valid email address during the purchase process. If you do not receive confirmation within 24 hours of placing your order, please contact SHOW YOUR MAGIC GROUP SL at our customer service number 915552505 or via email at eshop@ciafantastica.com.
All website content is in Spanish.
Upon receiving the product at the provided delivery address, the customer will receive an invoice or order confirmation. The customer will be offered the option of receiving an electronic invoice with prior consent. Acceptance of this billing method implies that the invoice will be sent electronically and will have all the corresponding legal effects. Subsequent invoices will be provided electronically unless otherwise indicated. The customer may revoke their consent to receive electronic invoices at any time by sending an email to the address provided above.
Offer and validity
In the case of a product on sale, the sale price and its validity will always be indicated along with its essential characteristics.
In compliance with current regulations, SHOW YOUR MAGIC GROUP SL provides information on all items for sale, their characteristics, and prices. However, SHOW YOUR MAGIC GROUP SL reserves the right to withdraw, replace, or change the products offered through its website by simply updating the website's content. Therefore, the products offered at any given time through the website will be governed by the General Terms and Conditions of Sale in effect at that time. Furthermore, SHOW YOUR MAGIC GROUP SL may discontinue offering access to the aforementioned products at any time without prior notice.
Essential characteristics of the products
The products offered in our online store include a photograph and their essential characteristics; this information is obtained directly from the manufacturer. The product characteristics also identify the colors in which the product is available.
Guarantees
SHOW YOUR MAGIC GROUP SL is responsible for any lack of conformity of all products offered on the website for a period of three years from delivery.
In accordance with the General Law for the Defense of Consumers and Users, defects that appear during the first 2 years in new products are understood to be of origin, that is, that they already existed at the time of delivery, unless the company can prove that the defect has been caused by misuse.
SHOW YOUR MAGIC GROUP SL offers after-sales service during the specified period. Customers can contact SHOW YOUR MAGIC GROUP SL's after-sales service at their physical location, by email at eshop@ciafantastica.com, or through the points of contact established by the supplier. For any questions, please call customer service at +34 915552505 or email eshop@ciafantastica.com.
If you receive perishable products in poor condition or past their expiration date, please contact us at eshop@ciafantastica.com. It is essential to follow the storage instructions on the packaging and check the expiration date, always keeping your proof of purchase.
Prices
All products show the selling price in euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
Shipping Destinations
SHOW YOUR MAGIC GROUP SL ships to:
-Everyone
Delivery and transport costs:
SHOW YOUR MAGIC GROUP SL will charge the following for shipping costs:
| SHIPMENT | COST |
| Madrid Store | Free |
| Peninsular Spain | €3.99. Free on orders over €70 |
| Balearic Islands | €6.99. Free on orders over €70 |
| Ceuta and Melilla | €29.99 |
| Canary Islands | €29.99 |
| Peninsular Portugal | €4.99. Free on orders over €70 |
| Portugal Islands | €29.99 |
| Italy | €7.99. Free on orders over €90 |
| Belgium and France | €7.99. Free on orders over €90 |
| United Kingdom | €49.99 |
| Greece | €24.99 |
| Rest of Europe | €14.99. Free on orders over €150 |
| Non-EU Europe | €24.99 |
| North America | €45.99 |
| Rest of the world | €98.99 |
Product delivery is carried out through SEUR and DHL.
Shipping is free for orders over €70 within mainland Spain, the Balearic Islands, and mainland Portugal. For other countries, please see our Shipping Policy.
All orders placed in the Canary Islands, Ceuta and Melilla, Andorra, the United Kingdom, Gibraltar and countries outside the EU in European territory may be subject to additional customs fees and taxes as each area or country has its own legislation and trade treaties.
Because these costs are variable and impossible to predict, SHOW YOUR MAGIC GROUP SL is not responsible for any additional fees that may be generated from purchases made in our online store.
Payment methods
The customer may pay for their order using any of the following methods. During the checkout process, they must indicate their choice:
VISA or MASTERCARD credit card
All transactions involving the transmission of personal or banking data are conducted in a secure environment, using a server based on the standard SSL (Secure Sockets Layer) security technology. All information you send us is encrypted as it travels across the network.
Likewise, your credit card details are entered directly on the bank's website, at the POS (Bank Point of Sale Terminal) and are not entered or recorded on any SHOW YOUR MAGIC GROUP SL server.
When paying with a VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
This payment method is only valid on the website.
When a purchase amount has been fraudulently or improperly charged using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase was indeed made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal or termination and, therefore, the cancellation of the corresponding charge was improperly demanded, the cardholder will be obliged to SHOW YOUR MAGIC GROUP SL to compensate for the damages caused as a result of said cancellation.
PayPal
It allows you to send payments securely and conveniently online. The PayPal network leverages the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service specifically designed for those dissatisfied with traditional payment methods.
More information at PayPal: http://www.paypal.com
Order execution
SHOW YOUR MAGIC GROUP SL undertakes to deliver the order within the following timeframe:
| SHIPMENT | DELIVERY |
| Madrid Store | 2/4 days |
| Peninsular Spain | 2/4 days |
| Balearic Islands | 2/4 days |
| Ceuta and Melilla | 5/10 days |
| Canary Islands | 3/6 days |
| Peninsular Portugal | 5/10 days |
| Portugal Islands | 3/6 days |
| Italy | 3/6 days |
| Belgium and France | 3/6 days |
| United Kingdom | 5/10 days |
| Greece | 3/6 days |
| Rest of Europe | 3/6 days |
| Non-EU Europe | 5/10 days |
| North America | 3/6 days |
| Rest of the world | 15/20 days |
The availability of products offered by SHOW YOUR MAGIC GROUP SL may vary depending on customer demand. Although SHOW YOUR MAGIC GROUP SL updates its stock regularly, the product requested by the customer may be out of stock at that time.
In case of non-execution due to unavailability, SHOW YOUR MAGIC GROUP SL will proceed as follows: They will contact the customer informing them of the automatic cancellation of the order and proceeding to the refund of the amount paid. The customer has the possibility of writing to the company to see if they have the product in a physical store or to exchange the product for another of similar characteristics.
Right of withdrawal
The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.
The customer must return the products subject to withdrawal without undue delay and in any case no later than 14 calendar days from the date on which their decision to withdraw is communicated.
The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been received beforehand; otherwise, the disbursement may be withheld until the receipt of said goods or until the Customer proves the return of the goods.
The user is informed that they will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics or functioning.
The right of withdrawal must be exercised by notifying us via telephone communication to 915552505, by sending an email to eshop@ciafantastica.com, by sending your letter to our postal address ORELLANA 10 BAJO DERECHA, 28004 MADRID (MADRID), or through the withdrawal form.
The refund
SHOW YOUR MAGIC GROUP SL will be responsible for collecting the product
SHOW YOUR MAGIC GROUP SL will cover the costs of returning the product.
Payment refund
The refund of amounts paid by the customer will be made using the same means of payment used by the customer, unless otherwise agreed.
SHOW YOUR MAGIC GROUP SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
Return of defective product
If the product is not in good condition and the cause is not attributable to the customer, the customer will have the right to return the product, informing SHOW YOUR MAGIC GROUP SL of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.
SHOW YOUR MAGIC GROUP SL undertakes to assume the cost of the return and replace the product with a new one in accordance with the conditions accepted at the time of sale.
Claim
If the user wishes to file a complaint, they should contact us by email at eshop@ciafantastica.com or in writing at ORELLANA 10 BAJO DERECHA, 28004 MADRID (MADRID). SHOW YOUR MAGIC GROUP SL also has official complaint forms available for consumers and users.
Online dispute resolution pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr
Responsible use of the returns system
We reserve the right to limit or deny future purchases to customers who make repeated and manifestly abusive use of the returns system, other than the legitimate exercise of the right of withdrawal or the return for a defective or non-conforming product.
Abusive use will be considered to include, among other things:
-
The systematic processing of returns on multiple orders.
-
Repeated accumulation of returns by the same customer.
-
Returns that, due to their frequency or volume, cause significant economic harm to the company.
In these cases, once these circumstances have been verified, the company may:
-
Deny acceptance of new orders associated with the customer's data.
-
Communicate this decision to the client via email.
This measure will be adopted in a proportionate and objective manner, with the sole purpose of ensuring proper use of the refund system and protecting the economic viability of the service.
Jurisdiction
Furthermore, SHOW YOUR MAGIC GROUP SL reserves the right to take any civil or criminal action it deems appropriate for the misuse of its website and content or for non-compliance with these conditions.
The relationship between the user and the service provider will be governed by the laws in force and applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to the ordinary courts, complying with the rules on jurisdiction and venue. SHOW YOUR MAGIC GROUP SL is domiciled in Madrid, Spain.
RIGHT OF WITHDRAWAL – FURTHER INFORMATION
CLAUSE FORM RIGHT OF WITHDRAWAL
In accordance with current and applicable personal data protection regulations, we inform you that the data obtained from this form will be incorporated into the processing system owned by SHOW YOUR MAGIC GROUP SL, with Tax Identification Number (NIF) B85772846 and registered office at ORELLANA 10 BAJO DERECHA, 28004 MADRID (MADRID), for the purpose of processing your right of withdrawal pursuant to Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. Your data will be kept for the period strictly necessary to comply with the aforementioned provisions, unless otherwise required by law. The legal basis for processing is compliance with a law and/or the contractual relationship we have with you.
You may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the address ORELLANA 10 BAJO DERECHA, 28004 MADRID (MADRID) or to the email address eshop@ciafantastica.com.
You may contact the relevant Supervisory Authority to file any complaint you deem appropriate.
Submitting this form constitutes the formal exercise of your right of withdrawal and, consequently, the termination of the obligation to perform the contract between the parties. Once your request has been processed, SHOW YOUR MAGIC GROUP SL will send you an acknowledgment of receipt via the communication channel you indicated on the form. Please remember to keep this acknowledgment as proof of exercising your right of withdrawal.
