CONDITIONS OF USE AND PURCHASE
Information prior to the contractual process
This website https://companiafantastica.com is property of SHOW YOUR MAGIC GROUP SL with NIF B85772846 and tax address at ORELLANA 10 BAJO DERECHA,28004 MADRID (MADRID).
The General Contracting Conditions regulate the distance selling relationship between SHOW YOUR MAGIC GROUP SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions. , Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Society Services of Information and Electronic Commerce.
SHOW YOUR MAGIC GROUP SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, SHOW YOUR MAGIC GROUP SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The changes referred to in this section will not affect contracts made prior to their publication date.
The purpose of the website is to sell clothing and accessories.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age, or an emancipated minor, and have the legal and legal capacity necessary to access the SHOW YOUR MAGIC GROUP SL websites and contract through them.
The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr
To purchase our products, you can go to the corresponding section of our online store
You can register as a user of the website to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, SHOW YOUR MAGIC GROUP SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by SHOW YOUR MAGIC GROUP. SL, with the purpose of processing said actions by the user and managing subsequent actions derived from them.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing. of the same, directing your request to the address mentioned above or to the email eshop@ciafantastica.com. You may contact the competent Control Authority to present the claim you consider appropriate (For more information, see the privacy policy of the website).
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section, but its management is allowed, and the user can delete those records that he considers not necessary to view.
Once the purchase process is completed, the customer will receive a confirmation thereof by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing the order, contact SHOW YOUR MAGIC GROUP SL at the customer service telephone number 915552505 or by email eshop@ciafantastica.com.
All the contents of the website are in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order. The user will be offered the option of having an electronic invoice with prior consent. Acceptance of this billing method will imply sending the invoice electronically, having the appropriate legal effects. The following invoices will be provided by this means unless otherwise indicated. In any case, the consent given to receive an electronic invoice may be revoked at any time by sending an e-mail to the email address indicated, for this purpose, above.
Offer and validity
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations SHOW YOUR MAGIC GROUP SL offers information about all items for sale, their characteristics and prices. However, SHOW YOUR MAGIC GROUP SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times through the website will be governed by the General Contracting Conditions in force in each case. Likewise, SHOW YOUR MAGIC GROUP SL will have the right to stop offering, without prior notice and at any time, access to the mentioned products.
Essential product features
The products offered in our online store include a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The product characteristics identify the colors in which the product is available.
Guarantee
SHOW YOUR MAGIC GROUP SL is responsible for any lack of conformity of all products offered on the website during a period of three years from delivery.
In accordance with the General Law for the Defense of Consumers and Users, defects that appear during the first 2 years in new products are understood to be original, that is, they already existed at the time of delivery, unless the company can demonstrate that the defect has been caused by misuse.
SHOW YOUR MAGIC GROUP SL has an after-sales service, during the indicated period. The customer may contact the SHOW YOUR MAGIC GROUP SL establishment, the after-sales service, by email at eshop@ciafantastica.com or at the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 915552505 or by email eshop@ciafantastica.com.
When dealing with perishable products and you receive them in poor condition or expired, contact us at eshop@ciafantastica.com. It will be essential to follow the conservation instructions determined on the packaging itself, in addition to observing the expiration date, keeping proof of purchase in any case.
Prices
All products indicate the sales price in euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
Shipping destinations
SHOW YOUR MAGIC GROUP SL makes shipments to:
-Everyone
Delivery and transportation costs:
SHOW YOUR MAGIC GROUP SL will charge the following as shipping costs:
| SHIPMENT | COST |
| Madrid Store | Free |
| Peninsular Spain | €3.99. Free from €70 |
| Balearic Islands | €6.99. Free from €70 |
| Ceuta and melilla | €29.99 |
| Canary Islands | €29.99 |
| Peninsular Portugal | €4.99. Free from €70 |
| Portugal Islands | €29.99 |
| Italy | €7.99. Free from €120 |
| Belgium and France | €11.99. Free from €120 |
| United Kingdom | €49.99 |
| Greece | €24.99 |
| Rest of Europe | €14.99. Free from €150 |
| Europe not EU | €24.99 |
| North America | €34.99 |
| Rest of the world | €98.99 |
The delivery of products is carried out through SEUR AND DHL.
Shipping costs will be free on purchases of more than 70 euros for the Peninsula, the Balearic Islands and the Canary Islands, 100 euros for Italy and France and 150 euros for the rest of Europe.
To the following destinations: Europe
SHOW YOUR MAGIC GROUP SL is responsible for possible customs charges
Payment Methods
The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:
VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any SHOW YOUR MAGIC GROUP SL server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.
This payment method is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, it will remain obliged to SHOW YOUR MAGIC GROUP SL to compensate for the damages caused as a result of said cancellation.
PayPal
Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal: http://www.paypal.com
Order execution
SHOW YOUR MAGIC GROUP SL undertakes to deliver the order within the following period:
| SHIPMENT | DELIVERY |
| Madrid Store | 2/4 days |
| Peninsular Spain | 2/4 days |
| Balearic Islands | 2/4 days |
| Ceuta and melilla | 5/10 days |
| Canary Islands | 3/6 days |
| Peninsular Portugal | 5/10 days |
| Portugal Islands | 3/6 days |
| Italy | 3/6 days |
| Belgium and France | 3/6 days |
| United Kingdom | 5/10 days |
| Greece | 3/6 days |
| Rest of Europe | 3/6 days |
| Europe not EU | 5/10 days |
| North America | 3/6 days |
| Rest of the world | 15/20 days |
The availability of the products offered by SHOW YOUR MAGIC GROUP SL may vary depending on customer demand. Although SHOW YOUR MAGIC GROUP SL updates the stock periodically, the product requested by the client could be out of stock at that time.
In case of non-execution due to unavailability, SHOW YOUR MAGIC GROUP SL will proceed as follows: They will contact the client informing them of the automatic cancellation of the order, proceeding to refund the amount paid, the client has the possibility of writing to the company in case they have the product in a physical store or to exchange the product for another with similar characteristics.
Right of withdrawal
The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.
The customer must return the products subject to withdrawal without any undue delay and in any case no later than within a period of 14 calendar days from the date on which his decision to withdraw is communicated.
The refund of the amount corresponding to the withdrawal will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, in case Otherwise, the disbursement may be withheld until receipt of said goods or until the Client certifies the return of the goods.
The user is informed that he will only be responsible for the decrease in value of the goods resulting from their handling other than that necessary to establish their nature, characteristics or operation.
The exercise of the right of withdrawal must be carried out by notification by telephone communication to 915552505, by writing to the email eshop@ciafantastica.com, sending your letter to our postal address ORELLANA 10 BAJO DERECHA,28004 MADRID(MADRID), or through the withdrawal form.
Return
SHOW YOUR MAGIC GROUP SL will be in charge of collecting the product
SHOW YOUR MAGIC GROUP SL will be responsible for the costs of returning the product.
Payment refund
The reimbursement of the amounts paid by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
SHOW YOUR MAGIC GROUP SL will pay the amounts paid by the client within 14 calendar days from the date of receipt of the right of withdrawal.
Return of defective product
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing SHOW YOUR MAGIC GROUP SL of the reason for return through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
SHOW YOUR MAGIC GROUP SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.
Claim
If the user wishes to file a claim, they must contact the email eshop@ciafantastica.com or in writing to the address ORELLANA 10 BAJO DERECHA,28004 MADRID (MADRID). Likewise, SHOW YOUR MAGIC GROUP SL has official complaint forms available to consumers and users.
Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa. eu/consumers/odr
Jurisdiction
Likewise, SHOW YOUR MAGIC GROUP SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. SHOW YOUR MAGIC GROUP SL is domiciled in MADRID, Spain.
RIGHT OF WITHDRAWAL – EXPANDED INFORMATION
RIGHT OF WITHDRAWAL FORM CLAUSE
In accordance with the provisions of the current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into the processing system owned by SHOW YOUR MAGIC GROUP SL with NIF B85772846 and registered office in ORELLANA. 10 BAJO DERECHA,28004 MADRID (MADRID) with the purpose of addressing your right of withdrawal under the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. Your data will be kept for the period strictly necessary to comply with the precepts mentioned above, unless there is a legal conservation obligation. The legal basis of the treatment is compliance with a law and/or the contractual relationship we maintain with you.
You may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the address ORELLANA 10 BAJO DERECHA, 28004 MADRID(MADRID) or email eshop@ciafantastica.com.
You may contact the competent Control Authority to present the claim you consider appropriate.
Sending this form implies the formalization of your right of withdrawal and, consequently, the extinction of the obligation to execute the contract entered into between the parties. Once your request has been processed, SHOW YOUR MAGIC GROUP SL will send you acknowledgment of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you must keep it as proof of the exercise of your right of withdrawal.