Total (tax incl.) €0.00
If you're not completely happy with any item you've purchased,ou can return it to us within 30 days of your purchase. Returns can only be refunded, we do not offer exchanges. If you'd like a different size, colour or another item, you would need to make another order. The refund will be made via the same method that was used for the initial purchase (card or Paypal).
1. PREPARE THE PACKAGE WITH THE CLOTHES YOU WILL RETURN
2. SEND YOUR RETURN FOLLOWING THE INSTRUCTIONS OF EACH GEOGRAPHICAL AREA
C/La Granja 19, Polígono Industrial Alcobendas
28108 Madrid (España)
If you have used a promotional code on your order and wish to return one or several items from it, Compañía Fantástica reserves the right to charge you the original price of the item or items that you wish to keep if, with the return, the value of your order is under the minimum value of the promotion.
Unfortunately, we cannot modify an order once it has been sent; this includes changing the size/colour of items, removing or adding items, changing the delivery address or payment method.
You can cancel an order within a period of 60 minutes after making it. To do so, you need to contact our Customer Service team through the mail firstname.lastname@example.org or via live chat.
Do you have any questions about your order? Please send an email to our Customer Support team by clicking email@example.com
You can also contact us via live chat by clicking on the icon at the bottom of the website. Timetable: Monday to Friday, 9:30-17:30h. (Time Zone in Spain)